Outbound. Inbound. Bookings. Qualification. Support. One agent that talks naturally, calls your tools, and never goes to voicemail.
Every one of these is in production with a real Urai customer.
24/7 answering for routine inquiries: order status, account questions, password resets, business hours. Escalates to a human when it should.
Books, reschedules, and cancels meetings against your real calendar. Confirms via SMS or email. No double-booking.
Picks up form-fill leads in under a minute, asks the qualifying questions, and writes the scored lead back to your CRM.
Renewals, reminders, satisfaction calls, win-back campaigns. Personalised from CRM data, logged back when the call ends.
Takes orders, confirms delivery details, processes payment via your existing systems. Confirmation logged in the same call.
Healthcare triage, financial KYC, multi-language reception. When the script is complex, the tool calls do the work.
Interruptible, natural conversation flow. Gemini Live and OpenAI Realtime under the hood.
Twilio, FreeSWITCH, WebRTC. Route a number in minutes. SIP trunks supported.
CRM updates, calendar bookings, knowledge lookups happen inline while the caller is still on the line.